My Subscription

Christmas

• Allergens and Dietary Requirements.
• Can I add extra portions to my Bag or purchase more than one Bag?
• Can I change my delivery day/address after I place my order?
• Can I swap out any of the ingredients or meals?
• Christmas Bag Payments
• What day and time are Christmas Bag's delivered?

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My Deliveries

• What is THE KITCHEN?
• Do I have to select my meals every week?
• I just got my delivery but there’s no checklist. How do I check I have everything?
• What Pantry Staples will I need?
• When can I see the upcoming recipes?

My Meals

• How do I choose my meals?
• Heart Healthy Meals
• I want to know more about the recipe I’m choosing, what can you tell me?
• Can I exclude Dairy / Gluten / other dietary requirements?

Your Details

• How do I edit my subscription?
• How do I create a Bargain Box Account?
• How do I create a My Food Bag account ?
• How do I change my delivery address?
• How do I log in?
• How do I reset my password?

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Skipping & Cancelling

• How do I cancel my subscription?
• How do I skip upcoming deliveries?
• How do I change to fortnightly deliveries?
• What are the deadlines for making changes?

Payments

• Will there be an authorisation, hold or pending charge?
• How does payment work?
• How do I update my credit card details?
• How long will it take to process a refund?

Vouchers and Promotions

• My Promo Code Isn't Working - Voucher/RAF
• Why add a credit card when redeeming a voucher?
• How do I enter a promo code?
• How can I buy a voucher?
• How do I redeem a voucher?

Refer a Friend

• How do I refer a friend?