You can tailor your individual deliveries according to your life's schedule. Whether it's changing delivery days, delivery time, or updating your delivery address for a single delivery (for example, if you're heading away for the weekend), we've got you covered! Follow these simple steps to make your deliveries work seamlessly with your lifestyle.
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Head to the 'Deliveries' tab and select the relevant delivery week.
- Click 'Edit Delivery' to make changes.
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Within the Edit Delivery menu, you will have the option to update your delivery address, delivery day and time slot. Edit these as needed.
Click 'Update delivery details' to confirm your one-off customised delivery plan for this delivery.
Please note the change will only affect one specific delivery, not all of them. It's like adjusting one ingredient in a recipe without altering the entire dish.
Delivery instruction tips:
- Keep your instructions as concise and simple as possible.
- Imagine that you've never been to your property before. Are there any landmarks or visual cues to help the driver locate something, e.g., follow the white brick wall on the left to reach our side gate.
- Ensure the driver has all the information needed to enter your property, such as a gate code or instructions on which set of stairs to take.
Our drivers will not follow instructions that request the box to be left inside your home or enter properties where dogs are not tied up, so consider if there's an alternative spot to leave your delivery.
If your delivery request is too complex for these written instructions, it's best to give us a call so we can work with you to clarify these. We would be happy to help!
Didn’t answer your question? You can contact our Customer Love team on 0800 469 366, hello@myfoodbag.co.nz or by clicking here.