Yes! If it's past our Monday midnight deadline and you are wanting to change the delivery address and/or timeslot for your upcoming locked order as a one-off change, you can do so by clicking on the 'Deliveries' tab and 'Edit Delivery' and following the prompts. You cannot change the delivery details after Tuesday 7pm.
Once your order has locked in, you can update the delivery address only if the new address is within our delivery network and on the same island. As our ingredients are sourced and distributed locally, we’re unable to move locked-in orders between the North and South Islands.
Please note that this will only update the delivery address and/or timeslot for the upcoming locked and not permanently.
Delivery instruction tips:
- Keep your instructions as concise and simple as possible.
- Imagine that you've never been to your property before. Are there any landmarks or visual cues to help the driver locate something, e.g., follow the white brick wall on the left to reach our side gate.
- Ensure the driver has all the information needed to enter your property, such as a gate code or instructions on which set of stairs to take.
Our drivers will not follow instructions that request the box to be left inside your home or enter properties where dogs are not tied up, so consider if there's an alternative spot to leave your delivery.
If your delivery request is too complex for these written instructions, it's best to give us a call so we can work with you to clarify these. We would be happy to help!
Didn’t answer your question? You can contact our Customer Love team on 0800 469 366, hello@myfoodbag.co.nz or by clicking here.