Oh no! It is not good enough for you to receive any item in a less than perfect state!
We package our items with absolute care but know that things can happen during transit which may impact the contents of our Food Bags. Please accept our apologies and let us know right away!
Contact our Customer Love team here so we can make it up to you with a credit or refund. Please ensure you send us photos so that we can understand the impact and make improvements to our service!
We’re a hard-working Kiwi company who strive to be our best every day and we take these matters very seriously!