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  1. My Food Bag
  2. My Account

My Account

Your Details

  • How do I change my delivery address?
  • How do I log in?
  • How do I reset my password?
  • How do I add an extra to my delivery?
  • How do I change my delivery time slot?
  • How do I edit my delivery instructions?

Skipping & Cancelling

  • How do I cancel my subscription?
  • How do I skip upcoming deliveries?
  • How do I change to fortnightly deliveries?
  • What are the deadlines for making changes?

Payments

  • Will there be an authorisation, hold or pending charge?
  • How does payment work?
  • How do I update my credit card details?
  • How long will it take to process a refund?

Vouchers and Promotions

  • Why add a credit card when redeeming a voucher?
  • How do I enter a promo code?
  • How can I buy a voucher?
  • How do I redeem a voucher?

Refer a Friend

  • How do I refer a friend?
Did you know you can manage your account using our mobile app?