If you’ve been contacted by a debt collection agency, it means there’s an outstanding payment for a previous My Food Bag delivery.
When a payment doesn’t go through, our system automatically retries daily until the following Tuesday, and you’ll receive an email notification each time a billing attempt is made.
If the payment remains unsuccessful after this period, our team will follow up with several reminders over a two-week period to give you the opportunity to settle the balance directly with us.
If payment is still not received after multiple attempts to contact you, your account may be referred to a third-party debt collection agency.
Didn’t answer your question? You can contact our Customer love team on 0800 469 366, hello@myfoodbag.co.nz or by clicking here.