If your payment failed, you have two weeks to make the payment before we get in touch with a friendly reminder. Additionally, we always allow one box to be sent without payment being made first. Just make sure to pay before the next order is processed otherwise, the subscription will auto-cancel.
Our payment cycles occur automatically each week and payment is taken in advance of your weekend's order. The first payment cycle occurs early Tuesday morning after your order locks in at Monday midnight. If this payment is not successful, our system will attempt your card again daily until Tuesday the following week.
You can also log in and make a manual payment for the outstanding amount owing. To do this, all you need to do is log in to your account and follow the big red box which should appear up the top.
Didn’t answer your question? You can contact our Customer love team on 0800 469 366, hello@myfoodbag.co.nz or by clicking here.