If you’re expecting a credit to your account, our Customer Love team will add a credit to your My Food Bag account that will reflect in your next payment processing cycle and deduct from the amount next charged.

If we’ve processed a refund back to your credit card, it can take up to 5 working days to be reflected in your statement, depending on your bank.

If after 5 working days, you’re still not seeing the funds reflected in your credit card statement, please don’t hesitate to check in with us, or contact your nominated bank for an update.

Still need a hand? Contact our Customer Love team here.