To change your delivery time slot for all future deliveries, follow the steps below:
- Select the ‘Subscription’ tab
- Under 'Delivery details' select the ‘Edit’ button next to delivery time or delivery address.
- Here you will be able to update your delivery address, instructions, time slot, and delivery instructions.
- Review all details and make sure it is correct.
- Click 'Continue'
- Easy as that!
If you don’t see alternate options presented here, it means we currently don’t have another delivery window for you to choose at the moment.
Delivery instruction tips:
- Keep your instructions as concise and simple as possible.
- Imagine that you've never been to your property before. Are there any landmarks or visual cues to help the driver locate something, e.g., follow the white brick wall on the left to reach our side gate.
- Ensure the driver has all the information needed to enter your property, such as a gate code or instructions on which set of stairs to take.
Our drivers will not follow instructions that request the box to be left inside your home or enter properties where dogs are not tied up, so consider if there's an alternative spot to leave your delivery.
If your delivery request is too complex for these written instructions, it's best to give us a call so we can work with you to clarify these. We would be happy to help!
Didn’t answer your question? You can contact our Customer Love team on 0800 469 366, hello@myfoodbag.co.nz or by clicking here.