The clearer we're able to be with our drivers, the better we're able to make your deliveries as smooth as possible. Most drivers will deliver to your front door, but you may also request something else if required.
To add or update these instructions, login to your account online here.
- Select ‘Manage Account’
- Select ‘Personal Details’
- Select the green ‘Edit’ button and enter your new instructions.
- Scroll down and press the green 'Save' button.
Delivery instruction tips:
- Keep your instructions as concise and simple as possible.
- Imagine that you've never been to your property before. Are there any landmarks or visual cues to help the driver locate something, e.g. follow white brick wall on left to reach our side gate.
- Ensure the driver has all available information to enter your property, such as a gate code or explaining which set of stairs to take.
Our drivers will not follow instructions that request the box to be left inside your home or enter properties where dogs are not tied up, so consider if there's an alternative spot to leave your delivery.
If your delivery request is too complex for these written instructions, it's best to give us a call so we can work with you to clarify these. We would be happy to help!
Still have a question? Contact our Customer Love team here.