Our cut-off date for cancelling or skipping your next week’s Food Bag is midnight on Sunday. After this time we’re unable to process cancellations due to locking in food orders with our suppliers.
The cut-off for updating your delivery address and changing your delivery time, is Wednesday 6pm to ensure we are able to route plan with our logistics team. Before Wednesday 6pm, addresses can only be changed within the North Island or within the South Island as all our produce is sourced locally!
Didn’t answer your question? Contact our Customer Love team here.