Our deadline for cancelling or skipping your next week’s Food Bag is 11.59pm on Monday. After this time we’re unable to process cancellations due to locking in food orders with our suppliers. Our payment cycle occurs on Tuesday morning, shortly after our Monday midnight lock in!
The cut-off for updating your delivery address and changing your delivery time, is Tuesday 7pm to ensure we are able to route plan with our logistics team.
Before Tuesday 7pm, addresses can only be changed within the North Island or within the South Island as all our produce is sourced locally!
Didn’t answer your question? Contact our Customer Love team here.